Got given a hotel room looking at a brick wall which was not what was chosen it should of had a balcony or a terrace ended up paying extra for an upgrade not helpful from the online support team and didnt do anything to help

Room was fine, hotel clean and food excellent. Reception staff very helpful with our various questions, especially as we didn’t have a Tui rep visiting at all, or on transfers. We didn’t find the hotel entertainment brilliant, but this wasn’t a priority for us.

Had to request a new room as first room was smelling of waste water coming out of the urin informed TUI rep by chats but had to deal with hotel reception by myself as TUI rep was taken to long to get in touch with hotel staff ie reception

It was a bit dated in need of a make over

The lifts at the Salou 1 park are a nightmare out with yhat the hotel is fine