Hotelbeschreibung Hotel Riu Palace Santa Maria

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung
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Tipp

„Splish Splash", hier kommen Wasserratten auf ihr Vergnügen. Der Aquapark „Splash Water World" lockt Groß und Klein zum nassen Vergnügen.

Krystal Restaurant Fusion Food - ein Gourmet-Restaurant, dessen Ursprünge in der Avantgarde-Küche aus der ganzen Welt liegen und das die Gäste auf ihrer Reise durch einzigartige Genussmomente begleiten möchte.

Highlights

Hotelkonzept-Kriterien

  • Erfahrung und Kompetenz einer renommierten Hotelmarke
  • geschmackvoll eingerichtete Anlage
  • komfortable Zimmer
  • Service, der hervorsticht – persönlich und von Herzen
  • hochwertige Gastronomie mit frischen Produkten
  • Wohlfühlurlaub zum Genießen

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Familie Familie Familie

Sport & Fitness

Sport Wassersport

Unterhaltung

Animation Animation

Wellness

Wellness Wellness Wellness

Weitere Informationen

Ihr TUI Service

Kontaktinformationen

Hotel Riu Palace Santa Maria
CV Santa Maria/Sal
Sal Kap Verde

Hotelzimmer Hotel Riu Palace Santa Maria

Lage & Umgebung

Hotelbewertungen Hotel Riu Palace Santa Maria

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Guest reviews (10877 reviews)

  • 4/10
    Recommended

    We stayed at the RIU Palace Santa Maria for 14 days and, overall, had a good experience, with several aspects that stood out positively. The entertainment team, daily activities and weekly parties were excellent and contributed significantly to the overall experience. The food was also a strong point, with good options across breakfast, lunch and dinner buffets, as well as the additional à la carte restaurants. The outdoor facilities are very good, particularly the multiple swimming pools and two swim-up bars. The 24-hour snack bar was also a useful feature, particularly because of its excellent air conditioning, although the food selection and quality there are understandably more limited. There were, however, several areas where we felt the experience did not fully match what would be expected from a five-star resort. The furniture in the bedroom showed noticeable signs of wear and would benefit from refurbishment or replacement. Housekeeping was inconsistent. Although staff generally responded quickly and often cleaned the room during breakfast, which was convenient, there were repeated oversights, such as towels not being replaced and the shower shampoo and soap not being replenished during our entire 14-day stay. Room maintenance and minibar service were another recurring issue. Despite the information provided stating that the minibar and room drinks would be replenished every two days, this did not happen during our stay unless we repeatedly contacted reception. The TV signal was also consistently poor. We were also somewhat surprised by the standard of cleanliness in some communal areas. For example, a dead cockroach remained on the floor for approximately 24 hours, which was particularly noticeable given the hotel's five-star positioning. The quality of communication and customer service varied considerably between staff members. While many employees were helpful and friendly, some interactions felt unnecessarily abrupt or borderline rude, and information provided was not always reliable. Finally, the RIU app could be significantly improved. We found it neither particularly intuitive nor user-friendly, and notifications were often delayed, reducing its usefulness during the stay. Overall, we enjoyed our holiday and felt that the resort has many strong features, particularly its entertainment, food and outdoor facilities. However, we would encourage the agency to pass on the above feedback to RIU, as improvements in housekeeping consistency, room maintenance, cleanliness, staff communication and the digital experience would help bring the overall service more in line with the five-star standard advertised.

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  • 5/10
    Recommended

    Extensive and spacious grounds Extremely polite and friendly staff Rooms very large with huge bathrooms

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  • 5/10
    Recommended

    Great accommodation and service all round

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  • 5/10
    Recommended

    “Perfecte relax vacation”

    Het was perfect relax vakantie prima geregeld

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  • 5/10
    Recommended

    “Strandurlaub”

    Alles rundum perfekt

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Hotelbilder Hotel Riu Palace Santa Maria