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Hotelbeschreibung Bahia Principe Explore Esmeralda

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Familie Familie Familie

Sport & Fitness

Unterhaltung

Wellness

Wellness Wellness

Ihr TUI Service

Kontaktinformationen

Bahia Principe Explore Esmeralda
Arena Gorda - Macao
DO02300 Punta Cana
Südl. Dom. Republik. Dominikanische Republik
+1809 5521444
reservas03bppuj@bahia-principe.com

Hotelzimmer Bahia Principe Explore Esmeralda

Lage & Umgebung

Hotelbewertungen Bahia Principe Explore Esmeralda

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Guest reviews (304 reviews)

  • 5/10
    Recommended

    Five stars hotels in Europe are not the same as elsewhere, just need to understand this .People keep forgetting this.

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  • 1/10

    Dear Customer Services, I am writing to express my disappointment regarding our recent holiday in the Dominican Republic. After spending a significant amount of money on what we believed would be a dream 5-star holiday, the experience fell far below our expectations. Throughout our stay, we experienced ongoing issues with our room not being cleaned properly. On several occasions, we had to spend valuable holiday time reporting the same problems and waiting for them to be resolved. Unfortunately, communication was also very difficult as many of the hotel staff did not speak English, making it extremely frustrating to get any assistance. We were also very concerned about the cleanliness and standard of the hotel. We saw cockroaches on multiple occasions, including in the public toilets, around the bar area, and in the hallway near our room. This made our stay extremely unpleasant and is certainly not what we would expect from a hotel advertised as 5-star. In addition, we found some of the bar and restaurant staff to be rude and unhelpful. They often seemed uninterested in taking our orders, and when we asked simple questions, such as where to find cutlery after being seated, they would simply point in a direction rather than assist us. We felt unwelcome and that customer service was not a priority. We have travelled before and have never experienced anything like this, especially at a hotel claiming to be 5-star. We chose this holiday expecting a relaxing and memorable experience, but instead we were left feeling disappointed, frustrated, and let down. Given the number of issues we experienced throughout our stay, I would appreciate it if you could investigate this matter and let us know what you intend to do to resolve our complaint. We believe some form of compensation is appropriate considering the standard of accommodation and service we received did not match what was advertised. I look forward to your prompt response. Yours faithfully, Paulina

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  • 5/10
    Recommended

    Accommodation was beautiful, clean and secure. Staff were lovely people and have to give special mention to maid service by Ana, always friendly and smiling. The pool bar staff were also attentive and friendly. Always some sort of entertainment available. Only issue with description of holiday was that it included a nightclub with our all inclusive. Unfortunately when we arrived we learned that we would have to pay for this (either $29 for entrance with a couple of drinks or $59 for all inclusive drinks).

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  • 4/10
    Recommended

    We did have a problem with the pool attached to our room but got compensation one of the bars I refused to use because the bar man made drinks I didn't even ask for some staff went out of their way to make it a great holiday others would only do something if they got a tip but that was only one guy at times only one buffet restaurant was open but you didn't know until you got to the closed one then had a long walk back to the open one I did feel communication was lacking at times

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  • 5/10
    Recommended

    Extremely looked after hotel, booked this now and ignore any negative reviews.

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Hotelbilder Bahia Principe Explore Esmeralda