The resort itself was fantastic, with plenty of activities on offer, and it's clearly very family-oriented, my niece loved every moment of it and was constantly asking to go back for more. The staff were consistently friendly, professional, and quick to help whenever needed, and nothing ever felt like too much trouble for them. We stayed for five nights, and the variety of food on offer throughout our stay was genuinely impressive, with something to suit everyone's taste, from local dishes to more familiar options, there was always plenty of choice at every meal. The facilities were kept spotlessly clean throughout our stay, which really added to the overall experience and gave us real peace of mind, especially with a young child in tow. The range of activities on offer kept us entertained from morning to evening and made our stay all the more enjoyable, there was rarely a dull moment, and it was clear a lot of thought had gone into keeping guests of all ages happy. Our only minor issue was the number of mosquitoes, though the staff were quick to spray our room each time we raised it, and their responsiveness meant it never became a real problem or took away from what was otherwise a fantastic stay. Overall, it was a wonderful holiday from start to finish, and my whole family thoroughly enjoyed every bit of it. The combination of great food, clean facilities, engaging activities, and genuinely helpful staff made for a truly memorable trip. We left feeling relaxed, well looked after, and already looking forward to when we can return.

The room was kept spotlessly clean by the house keeping staff.

Mixed Experience: Beautiful Hotel Let Down by Poor Service and Logistics Rating: 3/5 We stayed at the Be Live Experience Marrakesh from 19th to 24th June as a family group of 7 adults. While the hotel itself looks really nice and the rooms were lovely, our stay was unfortunately let down by inconsistent service, poor communication, and logistical issues. Location & Shuttle Service: On a positive note, although the hotel is situated quite far out from the centre of Marrakesh, they do provide a free shuttle bus there and back. We found this incredibly helpful and convenient for getting around as a large group. Reception & Management Issues: The reception staff were very hit-and-miss. We had a particularly poor experience with a staff member named Mehdi. We were repeatedly told to return to reception at specific times for requests, only to be told on arrival that nobody had said that. When we inquired about a late checkout the day before departure—as previously instructed—Mehdi became argumentative and muttered something under his breath in his own language. This was raised with the manager. Furthermore, we paid 500 MAD for one late checkout room because we were told no others were available. When discussing Mehdi with the manager, she claimed she couldn't find the payment we made to her colleague the day before—yet, as a \"goodwill gesture,\" she suddenly managed to find us a second late checkout room, despite previously claiming the hotel was fully booked. The lack of transparency and organisation was incredibly unprofessional. The Towel System: The hotel promotes a water-saving initiative, asking guests to leave towels on the bed if they need changing. This was completely ignored by housekeeping. Even when we deliberately left towels to dry on the balcony or kept them off the bed to reuse them, they were taken anyway. To make matters worse, towels were removed in the morning and not replaced until late afternoon or evening. In 37-degree heat when people want to shower throughout the day, this is completely unacceptable. Food & Mislabelled Allergens: The food itself was good, but the labelling was awful and highly risky. For example, a dish labelled \"Tomato Salad\" actually contained tuna or meat upon closer inspection. There was no mention of these ingredients on the labels. From an allergy and dietary requirement perspective, this is incredibly dangerous and needs immediate attention from management. Unexpected Deposits: Be aware that the hotel charges a deposit on arrival (around £40 per room, used for towel tokens) which was not clearly communicated on the TUI website. This is on top of the local city tax. They will not hand over the room keys without it, so it needs to be made explicit to guests beforehand. Room Security & Pests: When cleaning the rooms, the housekeeping staff leave the doors wide open. Because of this, we had to clear out mosquitoes and bugs from our rooms every single day, which is far from ideal. The Spa: We were promoted a spa service within the hotel, which actually takes place at their sister property, the Be Live Collection. The service and value for money were absolutely not worth it. When we highlighted our disappointment to our hotel, they simply tried to distance themselves, claiming they \"aren't part of that hotel,\" despite promoting it to us in the first place. Summary: The property has great physical potential and the free shuttle is a great perk, but the management, staff training, and attention to detail are severely lacking. If you book here, be prepared to push hard for basic service and double-check all food labels.

The hotel was nice and the food and service was great the only problem we had was my 2 year grandson played for one afternoon in the kids pool the next morning it was cordoned off for renovation so he ended up in the big pool which he wouldn’t go in because of older kids splashing and the noise we were very disappointed about this he spent the rest of the holiday just sitting and staring at the big pool and kept running to the kids bit I specifically booked this hotel because of the size of the kiddos pool which is ideal for toddlers

Very clean, excellent air conditioning in the bedrooms, spacious bedrooms and bathroom. Very odd situation with the towels, where the maid removes your dirty towels as soon as you leave your room for breakfast and doesn't return with clean ones until very late (after 6pm one day) meaning you can't dry your hands or take a shower. All inclusive element seemed quite restrictive during the day time with it being very regimented what you could get and between which times and all had to be ordered which meant a significant amount of holiday time spent queuing/waiting for food rather than relaxing.