ES38660 Playa de las Americas
Teneriffa Spanien
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Für angenehmes Raumklima in den Zimmern sorgen eine Klimaanlage und eine individuell steuerbare Heizung. In den meisten Zimmern zählt ein Balkon zum Standard. Die Zimmer verfügen über ein Doppelbett oder ein Queensize-Bett. Kinderbetten werden auf Anfrage kostenlos bereitgestellt. Ein Safe und ein Schreibtisch und, für eine Gebühr, eine Minibar sind ebenfalls vorhanden. Besten Urlaubskomfort bieten ein Telefon mit Direktwahl, ein TV-Gerät mit Satelliten-/Kabelempfang und WiFi (ohne Gebühr). Im Badezimmer, ausgestattet mit einer Dusche und einer Badewanne, gibt es einen Haartrockner. Außerdem sind 12 rollstuhlgerechte Zimmer buchbar. Für Eltern mit Kindern stehen 14 Familienzimmer zur Verfügung.
Wir arbeiten daran, diese so bald wie möglich zur Verfügung zu stellen.
Hotel had a lot of broken slabs around the pool my child cut her foot several times on these. The rooms were made each day but the bathrooms were not cleaned at all during. The drinks were all self service but I paid for a holiday for things to be done for me not to be done myself
Show moreA lovely hotel
Show moreRoom clean, although our bathroom could have done with an update compared to my daughters room. Appreciate you can’t have glass around the pool but drinks in paper cups in the evening wasn’t enjoyable. Think they should have provided study plastic ones.
Show moreAgain staff were very helpful and very good to approach.
Show moreThere have been several issues that have significantly affected our holiday: 1. Very poor food quality The food at the hotel has been extremely disappointing. The quality and standard of the meals have not been what we would reasonably expect from a hotel of this type sold through TUI. The food has had a negative impact on our overall experience and has left us feeling that the holiday we paid for has not delivered the standard advertised or expected. 2. Tired and worn hotel furniture The furniture throughout the hotel is tired, dated and visibly worn. The general condition of the furnishings has given us the impression that the hotel is in need of significant refurbishment and investment. This is not the standard we expected when booking our holiday through TUI, and it has contributed to our overall disappointment with the accommodation. 3. Lack of information regarding the self-service bar and child safety We were not informed before arriving that the bar operated on a self-service basis, with bottles of spirits left accessible to guests. We were particularly concerned to find bottles of alcohol left within easy reach of children. We feel this raises serious questions about the suitability and safety of the bar arrangements, especially for families with young children. 4. Illness during our stay To make matters worse, two of us have been ill in our room for two days suffering from sickness and diarrhoea. This has meant losing valuable holiday time confined to our room instead of being able to enjoy the facilities and experiences we paid for. We are extremely concerned about the circumstances surrounding this illness and whether there could be any connection with the food or hygiene standards at the hotel. We appreciate that the cause would need to be investigated, but the situation has caused us considerable distress and has further ruined our holiday. 5. Having to pay to move hotels The experience has been so poor that we have felt compelled to pay additional money to move to the H10 Conquistador Hotel. We have taken this decision simply to try to salvage what remains of our holiday and enjoy the time we have left. We should not have had to incur further expense to obtain an acceptable holiday experience after already paying TUI for our original booking. We booked our holiday in good faith, trusting TUI to provide accommodation and services of an acceptable standard. Instead, we have experienced poor food, worn-out furnishings, concerns about child safety, illness and the additional financial burden of having to relocate.
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