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Hotelbeschreibung Catalonia Royal Bavaro

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Sport & Fitness

Sport Golf

Unterhaltung

Animation Animation

Wellness

Wellness Wellness Wellness Wellness

Ihr TUI Service

Kontaktinformationen

Catalonia Royal Bavaro
CABEZA DE TORO- BAVARO, HIGUEY
DO Punta Cana
Südl. Dom. Republik. Dominikanische Republik
+1809 4120000
dominicana.reservas@cataloniahotels.com

Hotelzimmer Catalonia Royal Bavaro

Lage & Umgebung

Hotelbewertungen Catalonia Royal Bavaro

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Guest reviews (160 reviews)

  • 3/10

    TUI did not update us of hotel changes, resulting in issues with dining, also did not tell us about hotel work/building

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  • 4/10
    Recommended

    Reception staff / concierge were unhelpful in resolving issues with our room and took too long to sort. TV didn't work, bath leaked, toilet had to be unblocked twice and still smelt and a leg fell off the bed. These issues were left unhealthy with, despite us bringing to staff's attention. We were moved to another room eventually after the first week. However the wardrobe doors didn't open/ close properly and the safe was in poor condition. However it was still an improvement from before. On check out, the hotel chip and pin machine didn't work. I could see from the screen that there was an issue with the machine regarding the PIN - it wasnt asking us to input our PIN and was cancelling the transactions. The hotel insisted it was an issue with our bank / cards. However, the card had worked fine elsewhere in DR and the hotel itself, including the ATM. Our bank confirmed that the reason it wasnt working was because the hotel disabled PIN inputs. This was embarrassing and stressful end to the holiday, which was fully the hotel's fault though they continued to refuse to accept responsibility for this. We also had difficulty contacting the hotel to advise we needed to move a restaurant booking due to being delayed on a trip. When this happened a second time, staff failed to respond to whatsapp message in a timely manner and left no answer as to whether we would be able to eat in the restaurant that evening (all restaurants had to be booked every night). The restaurant staff were very helpful once we returned and changed our booking woth no issue, but the reception staff / concierge were no help at all. The staff everywhere else were lovely, attentive and we were very happy with our stay. The area around the infinity pool is in desperate need of the tiles being relaid as these are all loose and a possible trip hazard. Could be an issue for less able bodied or people with balance issues.

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  • 2/10

    Our room was an old one and tired but very clean. Having said that the bed was comfortable and the big hottub bath was amazing. Aircon didn’t work well enough. I’m sure the new refurbed rooms are much better. It’s the kind of hotel where you are allowed to put your towels on sunbeds during the night and then they are not used all day. In a week we got a sunbed once at 4pm. The all inclusive drinks were poor and no fresh orange. The food was very good in al a carte restaurants but not in buffet. Restaurants have to be booked 2-3days in advance so not great food for the first few days. Sargassum in July was terrible. Unable to get into the sea at all which isn’t their fault but a shame. Perfect weather though. Trips were amazing but very expensive. Rep was amazing at helping us book them. Just not the experience I expected from a tui hotel and the airport experience at Punta carna is one I’ll never do again!

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  • 2/10

    Room was very dated and the air conditioning was awful. Had to complain in the end as was leaking and left puddles on the floor. There was mould on the ceiling and around the vent and the room smelt very damp. The light fittings on the wall were at an strange angel and not straight and the floor lamp was not working at all. No kettle in the room and they didnt seem to understand that we dont drink coffee! Every day had to go and get hot water tea bags and milk. Did eventually get a kettle after complaining to the manager regarding the Airconditioning and the lack of kettle but still had to get teabags milk and sugar every morning Bathroom ceiling was warped and the toilet didnt flush correctly (which my husband fixed)

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  • 3/10

    The problem with this hotel was the rooms. Our first room the AC didn't work, we were moved the next evening. The second room there was a fault with the lights, they kept shorting out. The bath plug didn't work so couldn't enjoy the luxury bath. The TV didn't work for the last 6 days. Complaint's were made several times but nothing was done to rectify.

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Hotelbilder Catalonia Royal Bavaro