“Jamaica Negril”

Was een leuke vakantie ,samen met men zoon geweest.we hadden het zeer naar ons zin.zeker voor herhaling vatbaar. Aanrader.Mvgrt harry en bob

“verblijf”

de accomodatie was super gelegen vlak aan het strand,let wel op je hebt geen uitzicht op de zee of strand.de cottages zijn wel heel dichtbij het strand.

I am writing to make a formal complaont about my recent holiday to Jamaica .Booking ********** Country Country negril from 15 September 2026 to the 29 September 2026. I was extremely disappointed with the experience and the problem I encountered. Before travelling, I paid for an additional 30Kg of luggage and on extra suitcase. However, when I arrive at the airport, I was told that I could not take the additional suitcase onto the aircraft. I had paid extra for this service and therefore I would like an explanation as to why I was unable to use something I had already paid for. I would also like a refund for the additional luggage service that I was unable to use. Unforunately, the problems continued when I arrived at the hotel. A number of important facilities and items in my room were either not workingvor were not properly maintained. The Air conditioning was not working The Bath could not be used because it could not be properly fixed. The Television was not working. The internet/Wi-Fi was not working.The Bathroom window would not close properly.The Toilet seat was not fitted/fixed correctly. These issue had a signigicant impact on my holiday and meant that the accoummodation was not the standard I reasonable expected when booking a holiday through TUI. I would like TUI to invesitgate my complaint fully and explain what happened with both the luagge I paid for and the problem with the Hotel accommodation. I would like you to consider appropriate compensation for the inconvenience, distress and loss of enjoyment caused by these problems, I am therefore seeking reimbursement of the £500 value of the contents that were lost, in addition to a full refund of the charges I paid for the additional 30Kg luggage allowance and extra suitcase. The situation was particulary difficult because of my disabilities. My brother was travelling with me specificaly to provide assistance and support, and I relied on him during the holiday. I believe TUI should take these circumstance into account when considering the level of compensation due. I am therefore requesting A full refund of the charges paid for the additionzl 30kg luggage allowance and extra suitcase Reimbursement of £500 for the contents of my suitcase that were lost Appropriate compensation for the signifiant problems with my accommodation and the impzct these issues I had on my holiday The TUI take into consideration the additional impact these problems had on my me as a disabled passenger teavellingwith my brother for assistance. A full explanation on how these problems occurred and why they were not resolved satisfactorly during my stay. Please treat this as formal complaints and investigate all aspects of my claim. I am happy to provide supporting evidence, including photograpys receipts, booking documents and other information required I look forward to receiving your full written response and a satisfactory resolution Yours faithfully Ms Sandra Roosevelt

Accommodation was idyllic in a beautiful location

Accommodation was very basic,, the first cottage that they gave us, I was complaining to my boyfriend about it, unclean, dusty. I don’t know if the staff heard me, but I was immediately offered an upgrade, we moved to another cottage which was slightly better, however the AC was not working, which they did come and fix, but throughout the holiday, the AC was failing to work. There was absolutely no entertainment offered, no music, dancing, exercise classes, Drinks were served in plastic cups, even at the bar, when I mentioned this, I was told that plastic cups shouldn’t be used at the bar and that someone didn’t want to “wash up”!! The traditional breakfast did not include the plantain which is a staple part of a Jamaican breakfast for the entire holiday, when I complained I was told that their supplier could not get any in. I said that I have been outside the hotel and have had plantain at other establishments. Maybe they should find another supplier who can provide what is advertised on the menu. The breakfast options are very limited, extras like bacon, cereal, fruit are also extra, which I totally disagree with, as those are breakfast foods. I made my thoughts clear to the staff about these options when I was there, those options should not be extras that you have to pay for. Extras are foods such as eggs Benedict, salmon etc which they do not offer. The juice options at break, orange or pineapple were watered down, served in plastic cups!. The pool was more of a dipping pool, extremely small, thank goodness the sea is only a few feet away. Also when you leave the hotel which is situated on a busy road, the security guard that sits at the entrance are supposed to hold up their stop sign to help you get across the road was not always forthcoming, you took your life into your own hands to cross, as the traffic is very fast, and don’t always stop to allow you to cross. Also the TUI rep was a no show for the entire holiday, no explanation, when I tried to contact him through the App it would not allow me to. I used the AI on the app which stated that the rep is probably running late, He never showed up, even though on the App it gave two dates and times that the rep would be on site in the reception area.