What we found strange no shuttle service to Bodrum town centre and the person organising the private hire Taxis was a conman.

1. One bedroom was tatty, paper/paint coming off wall 2. Plug in bathroom sink stuck shut - had to use knife to open 3. Holes in net curtains 4. One electric socket loose 5. Bathroom shelf swollen where water had leaked 6. Patio furniture cheap and uncomfortable 7. No drawers in room 8. Too many guests for the dining and bar facilities. Not enough bar staff. Queuing for 10 minutes at the bar in the evening - the staff work hard but one bar person in the 24 hour bar is not enough in the evening. No waiter service. 9. Food nice but repetitive. In lots of cases, once a dish has run out it is not re filled. 10. Dining spaces extremely busy- can be difficult to get a table. 11. Reserving sun bed policy not enforced - reserved sunbeds with no one on them until the afternoon. 12. Shocking WiFi. Tried to resolved with Reception, they are aware of this. Overall the hotel was really clean - always someone tidying and cleaning. Starbucks a bonus!

We booked for a family of 4 but the beds were meant for 3 only. We had to request an extra bed which didn’t make the room spacious. It would have been better if the hotel could think about beds while taking reservation for a family of 4.

We have been here before and brought all our friends back in for 3 different birthdays, entertainment seems to have dropped a lot but not complaining as staff were amazing.

I will start with the positive - clean hotel, views beautiful The negatives - absolutely not the accurate rating given by TUI, we have been on many holidays with TUI previously and other brands such as Virgin, this was by far the most inaccurate rating of hotel I have ever experienced. It should be. Three star firmly, anything above is misleading based on facilities, accommodation, catering and services available - no mention on TUI that majority of hotel features listed are not open in May including children’s buffet - children entertainment starts at 8.45pm, absurd timing - food overall was poor, three of our group of 12 were hit with Timmy upsets as were many others we spoke with onsite - children catering was atrocious, chicken nuggets and chips every day only in the buffet, we had two à la carte meals included and on both times had to negotiate with staff as they were not aware the restaurants catered for children - this was after we had been given menus from their own guest services. Guest services contacted us for our experience on the second day, we complained about the lack of food for children and the children’s buffet being closed to be told we should feed our children in the pool snack bar for pizza and burgers which closed at 5pm, so no evening option - broken tiles in toilets by pool, one guest of our party cut their toe, no TUI rep onsite, told guest services who didn’t so much as have an accident form available, next day some concrete or filler of some sort over the top of toilet tile, not fixed just a messy cover up. - guest services informed of upset stomachs, didn’t care. - our shower and toilet kept overflowing due to poor plumbing, it took me three complaints to get someone to sort it and that way of sorting the problem was just to pull the drain out of the sink rather than fix the problem - poor quality of alcoholic drinks This is quite apparently a 3 * hotel aimed for adults, unless services and quality improve from June onwards, it’s poor and poor of TUI to state it is higher quality than it is. Absolutely would not recommend this accommodation or TUI for this trip.