IT80067 Sorrent
Kampanien/Capri/Ischia Italien
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In den Zimmern gibt es eine Klimaanlage und eine Heizung. Auf dem Balkon oder der privaten Terrasse der meisten Zimmer können die Gäste entspannen und den Blick auf das Meer genießen. Die Zimmer verfügen über ein Doppelbett, ein Queensize-Bett, ein Kingsize-Bett oder ein Sofabett. Zustellbetten können angefordert werden. Außerdem sind ein Safe, eine Minibar und ein Schreibtisch verfügbar. Ein Kühlschrank zählt ebenfalls zur Standardeinrichtung. Darüber hinaus sind ein Telefon mit Direktwahl, ein TV-Gerät mit Satelliten-/Kabelempfang und WiFi (ohne Gebühr) vorhanden. Die Badezimmer sind ausgestattet mit einer Dusche, einer Badewanne und einem Bidet. Für den täglichen Gebrauch stehen ein Haartrockner und ein Telefon zur Verfügung. Für besonderen Komfort in den Badezimmern sorgen Kosmetikartikel. Es sind auch rollstuhlgerechte Zimmer mit barrierefreiem Bad verfügbar. Für Eltern mit Kindern stehen Familienzimmer zur Verfügung.
Wir arbeiten daran, diese so bald wie möglich zur Verfügung zu stellen.
Mrs Saunders is gluten free and the food provided was very limited not like other hotels I have stayed in
Show moreJust brilliant the whole experience
Show moreOne of the biggest disappointments with our accommodation was the completely unacceptable situation regarding a suitable bed for our young daughter. Before travelling, I specifically contacted TUI Live Chat to check whether we would need to pay extra for a crib and was clearly told that we would not. We then arrived at the resort to discover that we were expected to pay €140 for one. To be given one answer by TUI before travelling and then face an unexpected €140 charge once already at the resort is simply not acceptable. We had already paid a considerable amount of money for our daughter to have her place on this holiday, yet a safe and age-appropriate bed was effectively not included. The cabin-style bed available was not suitable for a child of her age. Guidance for young children is that they should sleep in an appropriate cot or crib with sides, so expecting us simply to accept an unsuitable alternative was not reasonable. What was particularly frustrating was the lack of meaningful help from TUI in resolving the situation. We had done exactly what you would expect a customer to do: checked the arrangements before travelling and relied on the information TUI provided. Despite that, once we arrived, we were left to deal with the consequences ourselves. The €140 charge felt like an unexpected penalty added on top of an already expensive family holiday. If an adult paid for a holiday and arrived to find there was no suitable bed for them, nobody would consider that acceptable. I don't see why it should be treated any differently simply because the paying guest is a young child. Ultimately, we had to source a suitable bed ourselves locally at the resort. Having to spend our holiday trying to resolve something as basic as providing our daughter with a safe place to sleep is absolutely not what we expected from a TUI package holiday. This put a real dampener on the holiday and has significantly affected our opinion of the accommodation and, more importantly, TUI's handling of the situation. I would expect TUI to take responsibility for the information we were given before travelling and to ensure other families are not put in the same position.
Show moreSTAYED BEFORE SO WE KNOW WHAT ITS LIKE
Show moreTUI ruined my full holiday experience
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