ES38670 Costa Adeje
Teneriffa Spanien
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Für angenehmes Raumklima in den Zimmern sorgen eine Klimaanlage und ein Heizofen. In den meisten Zimmern ist ein Balkon oder eine Terrasse vorhanden. Gemütlich schlafen können die Gäste auf einem Sofabett. Es gibt separate Schlafzimmer. Für Kinder stehen Kinderbetten kostenlos zur Verfügung. Ein Schreibtisch und, gegen ein Entgelt, ein Safe sind ebenfalls vorhanden. Auch ein Minikühlschrank und eine Mikrowelle sind vorhanden. Die Ausstattung wird von einem Direktwahltelefon, einem Flachbildschirmfernseher mit Satelliten/Kabelempfang und WiFi (ohne Gebühr) abgerundet. Im Badezimmer, ausgestattet mit einer Badewanne und einem Bidet, gibt es einen Haartrockner. Buchbar ist ein rollstuhlgerecht eingerichtetes Zimmer. Für Eltern mit Kindern stehen 51 Familienzimmer zur Verfügung.
Wir arbeiten daran, diese so bald wie möglich zur Verfügung zu stellen.
Stayed at the Chatur Playa Real Hotel & Resort in Costa Adeje from 4–11 September 2026. Unfortunately, the hotel fell well short of what would reasonably be expected from a 4-star all-inclusive resort. The food quality was consistently poor, with some dishes difficult to identify and generally lacking quality and variety. The cocktails were extremely syrupy and tasted artificial, while drinks were routinely served in very small paper cups. The room cleanliness was unacceptable. There were obvious dirt marks on the bed sheets and stains on towels, including issues with replacement bedding and towels. There was also no hand wash provided in the bathroom throughout the stay. The pool safety was particularly concerning. On multiple occasions, the lifeguard was seen wearing headphones and watching content on a mobile phone instead of actively monitoring the pool. This was especially concerning after an accident at the poolside, when the lifeguard returned almost immediately to using the phone. The hotel itself is tired and poorly maintained. There were numerous broken sun loungers around the pool, the advertised hot tub was not hot and was effectively unusable, and the self-service drinks facilities in the rooftop adults-only area were not operational. Customer service was also disappointing. Staff were frequently unwelcoming and basic courtesies such as acknowledging guests, greetings and saying thank you were often lacking. Overall, there were problems with food, cleanliness, maintenance, facilities, customer service and pool safety. These weren’t isolated minor issues but recurring problems throughout the stay. For a hotel marketed as 4-star, the overall standard was simply not there.
Show moreThe hotel we stayed in was nothing like what is said on the website, beds weren’t changed, the sheets were turned inside out instead of new clean ones, cockroaches everywhere, mould in the bathrooms. Food was disgusting, horrible juice options
Show morePaid extra for 2 annexe rooms but whole group got put in main hotel as air conditioning not working. Received no refund
Show moreBig room with lots of space a large balcony
Show morethe hotel was ok. It was a basic base. all staff was amazing and was very clean however the entertainment was not great. The food was also good and some of the drink choices was diabolical however we cant complain about the hotel as it done everything we needed and my kids entertained themselves in the evenings and spent all day long in the pool, however if we didnt have pool toys with us then there would have been nothing in the pool for them to do.
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