Stayed here for 10 nights. I don’t understand the criticism and bad reviews this hotel has received. Yes, it is not perfect but we both had a very good time here and the hotel was amazing. We would 100% come back. Hotel - The hotel grounds were enormous and the hotel itself was so nice! I couldn’t fault it. I guess if you really wanted to micro-critique it you could find faults but that’s just picky. There were countless gardeners working around the clock dotted around the grounds up keeping the gardens. The reception area was huge.The hotel was so picturesque, particularly the jungle bar and the view down to the pool area. There were a lot of stray cats in the hotel grounds but they were really no bother. We quite like the fact there were cats roaming around but that’s because we’re both animal lovers. People made out the hotel was riddled with them everywhere, but this was not the case. No dogs in the hotel grounds. Pool area - We found the pool area to be really clean and staff regularly walked around to collect empty glasses/cups. The pools were not the warmest but you acclimatised to it quickly. The occasional sun bed was a bit worn out, same goes for the umbrellas but the staff were more than happy to change them out if asked. Plenty of sun beds to go around however we found most were reserved by 9:30am. The nicer sunbeds underneath the covers were always ‘reserved’ way before. If you wanted a quieter day I’d say go to the adults only pool. Only downside there’s no bar nearby- unless someone could prove me wrong Room - We asked for a top floor room due to the mention of cockroaches. We stayed in the block at the far corner of the hotel near to the adults infinity pool. We didn’t have one cockroach in our room. The rooms were enormous and immaculate and the cleaners were great! The fridges were always fully stocked Staff - The entire team of staff we came across were all excellent and I couldn’t not fault them. In particular, the entertainment team were very good. They encouraged people to get involved in activities and were all polite. We spent a lot of time in the Jungle bar and the staff there couldn’t do enough for us. They were so good and were continuously checking in on us and asking if we wanted any more drinks / bar snacks. One male member of staff in particular was exceptional and I forgot to get his name. He regularly asked if we wanted the usual ‘disaranno&coke and coffee’. We gave him the remainder of our Dirham on the last day too along with tipping throughout. We tipped a lot of the staff too but equally felt like we didn’t have to. The staff in the restaurants were all great too and the service was faultless. Restaurants- We noticed before we came the complaints in the restaurants, being plates on tables not taken away. We didn’t see this. The staff were quick to clear tables and offer drinks at the table. I found the food to be a bit repetitive sometimes but the overall quality I say was good! They had a speciality meat too each night and this was delicious. The speciality restaurants were all so good too! Beach - Didn’t really explore the area much other that the volleyball court. It was however all cordoned off, making it private and it seemed nice and clean. There were a few stray dogs roaming around the beach but again, they were no bother. Weather - just a heads up for those questioning the weather out here. We stayed in June and I would say 5/10 days, the sea mist did not fade away until around 2pm, something I was not aware of.

Excellent hotel Lovely staff Clean and amazing room

The hotel was unclean and infested with cockroaches! This is awful for a 'five star' advertised hotel!

Fantastic hotel, great food and drinks and immaculate grounds. The staff were incredible and would do anything for you

Very spacious room, well kept and got all amenities needed