As described in my complaints form On arrival later than expected we put the luggage in the room and returning later after food we were met by an unbearable stench which we thought was maybe due to the first rain in the resort for five months Unable to open balcony doors because of music blasting from speakers around the sunbeds into the early hours of the morning On informing reception the next morning about the stench we were told they would look into it on returning into the room 8 hours later it was worse and we don't pay good money to have to mask our faces up to use the bathroom After 3 nights we could take no more and demanded asked for another room When speaking to the manager she informed us that this happened frequently The problem was not limited to just our room it was all around the hotel and they continue to put clients into the same rooms The most annoying part is they class themselves as a four star hotel I myself have been going to this resort for thirty two years and I am travelling with your company again next year to the same resort but staying elsewhere where I know I will have no problems In my opinion Letsos Hotel needs the drainage system overhauling before there is a big problem Bring on Whitehouse Studios 2027

Accommodation is rated 4 star by you, certainly pool, pool bar and hotel in general is 4/5 star apart from fact that we were room only and the 'Gyros Police' (poolside waiters) would not let us bring outside food to snack on for lunch ... please don't sell room only/self catering if you are expected to buy pool bar food only - they don't even offer Greece's fave fast food - Gyros (hence us buying out). Worst of all we were given a room that had clearly not been refurbed (as most others now have) for 30+yrs (we stayed here 25 yrs ago and room same), we not moaners but expected better and got the same but worse, shelves broken (not there in bathroom just broken bracket holder), doors broken, shower rail held up with string - this is the truth!, toilet broke in use as 30yr old fittings), then fixed, then toilet isolator switch blew off (after maintenance man left) as old fittings, higher pressure water flooded bathroom and bedroom for 30 mins (good job we were in!). Managers did not apologise even just once!!! Cleaner lady lovely, helped us clear up flood and hugging my wife, (lovely) so left her a big tip €40 (prob a day's pay), and then eventually reception moved us to a better room - happy with that room. Management and reception staff simply do not care, I saw other guests complaining too, TUI should inspect all rooms, not just the ones with 'lipstick' on to rate the place. May start using Jet 2 if Tui do not up the game and have always been happy with TUI on 6 Caribbean cruises and prob. 20 times in Alykanas alone over the years. The prrof in pudding is whether you actually read this .....

Some of the rooms at our hotel are much better than others. I asked for a double bed and pool view when I booked and got neither but this did not spoil the overall experience.

“Kwatera”

Było w porządku aczkolwiek jak na 4 gwiazdki liczyłam na lepszy standard

I originally booked a different holiday but changed my booking due to the issues in the Middle East. This hotel was advertised as a 4-star property; however, on arrival I would barely rate it as a 3-star. One of the biggest disappointments was discovering that we had to pay extra for air conditioning. I have travelled to many countries and have never had to pay separately for air conditioning. I believe this should be a standard facility, particularly in a hotel advertised as 4-star. When we entered our room, it was extremely basic and looked nothing like the photographs used to advertise the hotel. The balcony was also disappointing, as it overlooked a flat roof on one side and the front doors of neighbouring rooms on the other, offering no privacy whatsoever. The air conditioning unit drained into a plastic water bottle placed on the balcony, which continually overflowed and leaked, creating an unpleasant and inconvenient situation. To make matters worse, we also experienced an infestation of ants in our room during our stay. The swimming pool itself was excellent and matched the photographs, and the beds were very comfortable. Unfortunately, the pool was not cleaned properly. Every day there was hair, straws and other debris floating in the water, which was very disappointing. We stayed on a half-board basis, but the restaurant experience was by far the worst I have encountered. The food selection was extremely limited, with very little choice available, and the quality did not reflect what I would expect from a 4-star hotel. In addition, the only drink included with dinner was water, with all other beverages charged as extras. During our stay, we spoke to several other guests who were also expressing the same concerns and disappointments about the hotel. This made it clear that our experience was not an isolated one. I have travelled with TUI many times over the years and have always been satisfied with the holidays I have booked. However, this experience has left me extremely disappointed, and I am now unsure whether I will book with TUI again in the future. This is, without question, the worst holiday I have ever been on, and I genuinely feel that I was mis-sold this hotel. The standard of the accommodation and facilities fell well below what was advertised, and it did not provide the 4-star experience that I paid for.