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Hotelbeschreibung Neptune Paradise Beach Resort & Spa

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Sport & Fitness

Unterhaltung

Wellness

Ihr TUI Service

Kontaktinformationen

Neptune Paradise Beach Resort & Spa
P.O. Box 517
KE80400 Galu Beach
Kenia
+254 +254 716016000
reservations@neptunehotels.com

Hotelzimmer Neptune Paradise Beach Resort & Spa

Lage & Umgebung

Hotelbewertungen Neptune Paradise Beach Resort & Spa

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Guest reviews (53 reviews)

  • 1/10

    Although I booked an all-inclusive holiday, I do not believe the hotel delivered what most travellers would reasonably expect from an all-inclusive package. Having travelled extensively around the world, this was by far one of the poorest all-inclusive experiences I have encountered. The snack bar only included noodles, while basic snack items such as burgers were available only at an additional charge. Before booking, I specifically checked the information on the TUI website and there was nothing to indicate that the snack bar would incur extra charges for standard snack items. Likewise, ice cream—a staple of most all-inclusive resorts—was also chargeable, along with many drinks and other food items. After paying a substantial amount for an all-inclusive holiday, I did not expect to have to continually pay extra simply to eat and drink throughout my stay. Charging guests for something as basic as a burger is, in my opinion, completely unacceptable. To make matters worse, although I was travelling as a solo traveller, I was holidaying alongside my parents and a friend. All four of us suffered with upset stomachs during the holiday, which inevitably affected our enjoyment of the trip. Finally, I was disappointed by the conduct of the hotel owner. During our stay, restaurants were closed to accommodate a private wedding, causing disruption to paying guests. More concerning was the way the owner spoke to members of staff. His behaviour towards them was so rude that my father felt compelled to intervene and challenge him. This was uncomfortable to witness and certainly not the level of professionalism I would expect from a hotel promoted by TUI.

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  • 5/10
    Recommended

    “Rajski pobyt w hotelu Neptun Paradise”

    Pokój świeżo po remoncie, czysty, woda w butelkach uzupełniana przy każdym sprzątaniu.

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  • 5/10
    Recommended

    Liked the food, staff and place

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  • 5/10
    Recommended

    The hotel and the staff were amazing

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  • 5/10
    Recommended

    Clean plenty water products

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Hotelbilder Neptune Paradise Beach Resort & Spa