DO23301 Punta Cana
Südl. Dom. Republik. Dominikanische Republik
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Dieses moderne All-In Luxury® Resort bietet einzigartigen Service, Gourmetrestaurants auf höchstem Niveau und exklusive Leistungen im Diamond Club™. Außergewöhnlichen Badespaß erleben Groß und Klein im Splash Park, im Lazy River oder beim Surfen im Flowrider®.
Best Price Luxury Junior Suite (JSZ1), Juniorsuite, Nichtraucherzimmer
Luxury Junior Suite (JSX1), Juniorsuite, Nichtraucherzimmer
Luxury JS Ocean View Diamond Club (JSM2), Juniorsuite, Nichtraucherzimmer
Luxury Junior Suite Diamond Club (JSX3), Juniorsuite
Luxury Junior Suite Ocean View (JSM1), Juniorsuite, Nichtraucherzimmer
Luxury Junior Suite Swim Out (JSX2), Juniorsuite, Nichtraucherzimmer
Luxury Junior Suite Swim Out Diamond Club (JSX4), Juniorsuite, Nichtraucherzimmer
Needs to have a star taken away it should be 4 star
Show moreOngoing work at the hotel non of which was given to us prior to departure by TUI information we gleaned was from the FB group. Service from 90% of the male staff was disgusting as a group of 4 female travellers it was totally different from previous years at this resort when men were in our party. Drinks at the bars were constantly running out. Swim out rooms had filthy pools (reported on numerous occasions) Main infinity pool my god where do I start! My daughter who has worked in leisure (swimming pool industry) was appalled at the level of cleanliness one morning you couldn't even see the bottom of the pool it was that filthy! She went to the main reception and had to force a manager to come and look! The following morning the pool was crystal clear as they had thrown litres of powder chlorine was still unresolved as there was that much just chucked in! At one side of the inside of the pool a grate measuring approx 3 feet in length had fallen off and remained on the pool floor the whole 2 weeks of our stay! This covered a vent so was a complete H&S risk to all especially children. Dozens of pool tiles missing the number of people we saw getting cuts on there feet was disgraceful. Life guards constantly on thier phones! Our cleaner Cathy was fantastic!
Show moreThe accommodation was exactly as described and as shown in the photos. It was very clean throughout. The staff work tirelessly to provide a good customer experience and to overall maintain the hotel grounds to a high standard. Angela Morelia Perez, one of the customer service reps, was amazing. She went above and beyond to support with any queries we had, or any advice needed. Tui reps Cely & Edison were also fantastic and super helpful. Edison took the time to help us find the most suitable excursion for our family, which we thoroughly enjoyed. The bartenders, waiters / waitresses, were all super friendly and attentive also, and we never felt compelled to tip. Gustave & Gersen (waiters), to name a few, provided exceptional service to us, and made our holiday even more enjoyable. I would definitely return to this resort
Show moreEntertainments excellent.Food at buffet quite good but food at Specialty Restaurant poor and sometimes inedible and tasteless and often very salty.Teppanyaki was good.Seafood.During breakfast,saw a cockroach crawling on the floor.Told a member of staff who just stamped on the cockroach and walked away.Also found a cockroach on my plate which jumped off and disappeared down a crack by the fruits section of buffet.A few people in our group had vomiting and diarrhoea which was reported to TUI Rep and hotel staff.Disorganised and chaotic at reception
Show moreNegatives Not a 5 star hotel-High 3 or low 4 Very run down and dirty Food poor Entertainment poor Positives Good accessibility-flat and wide paths Lifts in all guest accommodation Well maintained gardens Close to beach Guest services very good TUI rep very good
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