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Hotelbeschreibung Sandos Playacar

Das bietet Ihre Unterkunft

Außenansicht Pool Strand

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Familie Familie Familie Familie

Sport & Fitness

Sport Wassersport

Unterhaltung

Animation Animation Animation Animation

Wellness

Wellness Wellness Wellness Wellness

Ihr TUI Service

Kontaktinformationen

Sandos Playacar
XAMANHA LOTE 1 MANZANA 1
MX77710 Playa del Carmen
Riviera Maya Mexiko
+52 9848774040
reservas3@sandos.com

Hotelzimmer Sandos Playacar

Lage & Umgebung

Hotelbewertungen Sandos Playacar

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Guest reviews (144 reviews)

  • 4/10
    Recommended

    We arrived at the hotel around 5.30PM, and checked in, almost immediately we were approached by one of the staff members offering us a seat, then he proceeded to offer a free 60 massage, however after 10 minutes of listening, he was selling to us, in order to get the massage we'd have to show a credit card and listen to a sales talk for 90 minutes which would take place the following morning, I advised that I won't be doing this after 18 hours of travelling I didn't want the first experience of my first trip to Mexico to be a sales pitch. It's a shame that, after spending almost £4,000 for a week's all-inclusive holiday, we were offered \"upgrades\" which gave us better access to \"restricted\" parts of the hotel, better food options, additional pools, better beachfront access, etc. Had I known this beforehand, I wouldn't have booked. It wasn't just as we arrived; each morning we had a card left on our door to speak to someone. Also, the evening entertainment started with \"games\", which also felt like a sales pitch, giving contestants the opportunity to win \"sandos\" dollars/points, etc. We didn't attend another entertainment session and avoided staff where possible and when. However, the bar staff, reception staff and restaurant staff were amazing. drinks/cocktails were great, and the food was above average, although booking the restaurants was rather difficult due to no availability , with them mainly being unavailable (however, tipping staff could get you a table - in an almost empty restaurant)

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  • 4/10
    Recommended

    It is a large complex but still very walkable - we certainly didn't mind the 10min it took to the main buffet. But also took advantage of the closer option near to the family block on some days. The bunk beds don't have great head height due to the room design . Balcony's aren't very big but that's not something that bothers us particularly. Having 3 pool options kept the holiday experience fresh as we rotated round depending on how we were feeling on the day-particularly its difficult to plan around activities as these aren't very well advertised so you don't really know what is going on when and where. I don't think that RE Members really need access to all the bali beds along the family area especially when they were ever hardly in use it seems such a waste- it's not like they don't have access to plenty of their own specific areas. Evening entertainment was short lasting and again other than the main attraction not advertised. As a family just to be in amongst nature was an experience an the photos we will treasure-although I still don't get why people would want to try and touch them when we are the strangers in their habitat!

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  • 5/10
    Recommended

    Hotel was wonderful great food selection, family room was perfect and slept 6 of us 2 adults and 4 children. Pools where great and so many options. Drinks options great. Staff friendly and helpful would definitely visit again

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  • 2/10

    We made several complaints that were unanswered. We requested things like diet drinks for our diabetic child - this was really hard. There was a lack of cleanliness around the pool, the food was cold/warm even at the start of the dinner services. Staff were generally unhelpful and it definitely was not a five star hotel. I am making a complaint to Tui on the link sent by the resort rep - as we feel the holiday we got and what was advertised were not the same.

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  • 4/10
    Recommended

    Food was lovely with a huge variety. Entertainment was exceptional thoroughly enjoyed by all

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Hotelbilder Sandos Playacar