“Prisvärt. Tycker vi fick vad vi betalade för”

All inklusive till den prislappen, standarden motsvarar. Finns ett ok vattenland om än slitet för barnen. Lite trist miljö vid det. Maten är enformig, saknade typ ris. Men barnen nöjda.

Dårlig rengjøring, dårlig standard på rommet. Bestilte 2-roms. Det var en slags mellomrom uten vindu med enkeltseng og en sovesofa. Badet var skittent, svarte områder i dusjen, muligens sopp. Lite variert mat, lite smak, generelt veldig dårlig mat! Anbefaler ikkje dette hotellet til andre.

We booked an all-inclusive package expecting a standard of accommodation, hygiene, and service appropriate for a 3- or 4-star resort. Instead, the conditions were severely sub-standard, unsafe, and unfit for purpose. As a direct result of the inedible food and health hazards on site, we were forced to eat out for lunch and dinner for 9 days of our stay, incurring significant additional out-of-pocket expenses despite having already paid for an all-inclusive package. During our stay, we reported these issues directly to the resort management and to our on-site TUI representative. Unfortunately, our concerns fell on deaf ears and no corrective action or alternative accommodation was offered. Below is a detailed breakdown of the critical failures experienced during our stay: 1. Severe Health, Hygiene & Safety Failures Cold & Undercooked Food: Food presented in the main buffet was consistently cold, including items labeled as \"freshly cooked.\" The restaurant heat lamps provided no heat whatsoever. Furthermore, meats were routinely served raw/pink in the middle, posing a severe risk of foodborne illness. Mould & Unhygienic Drink Dispensers: The self-service drinks machines contained visible black mould in and around the spouts. Despite tracking this daily, the machines were never cleaned. Two machines were uncooled, dispensing warm drinks, and the juice-to-water ratios were completely off (dispensing thick syrup). Cross-Contamination & Staff Negligence at the Snack Bar: Staff at the late-night snack bar demonstrated a complete disregard for hygiene and customer care. On one occasion, a staff member ignored a child asking for a spoon, laughed, and walked away while watching videos on his phone. Even basic menu items at dedicated food stations, such as burgers, were served cold. Filthy Mop Water & Chemical Odours: Housekeeping routinely mopped guest rooms and public areas using visibly brown, contaminated water, leaving an unbearable stench inside our room. Additionally, floors were mopped without wet floor warning signs, creating slip hazards. 2. Sub-Standard Accommodation & Facilities Unacceptable Room Standards: The room was extremely basic, lacking basic storage such as a wardrobe. Annex / Off-Site Feel: We were placed in an annex block that resembled a run-down, converted apartment building surrounded by trash and debris, accessed with physical metal keys rather than secure key cards. Damaged & Unusable Sunbeds/Parasols: The majority of the sunbeds were broken or lacked support, causing severe lower back pain. Parasols were permanently concreted into the ground, making it impossible to adjust for shade around the pool area. 3. Service Standards & Atmosphere Aggressive Restaurant Staff: Clearing staff hovered obsessively over tables, removing plates before guests finished eating. In one instance, while a guest stepped away to get dessert, staff cleared their table completely and set it up for new guests. Lack of In-Resort Support: When we raised these issues with the TUI representative on site, our complaints were completely dismissed with no formal record or assistance provided.

Been here a few times before This year staff were not as friendly were all on to talk to you didn’t welcome you didnt ask if you had a nice time when u checked out. Hardly acknowledged us. The food used to be amazing but now much of the same at dinner and tea. Breakfast was a bit better but at every meal the food was cold. We ate out most evenings and lunch time because the food was cold and the same we spent a fortune considering we were all inclusive! This hotel is not worth the money spent! It used to be but it’s not anymore!

“Högljutt och slitet”

Låg nivå på maten, extremt höga ljudnivåer i restaurangen, ingen möjlighet att sitta utomhus lunch och middag på huvudrestaurangen. Vattenparken var bra och poolen var fräsch förutom vattensamlingar (efter regn) som aldrig rann undan runt solsängarna. Bra läge med promenadavstånd till stranden. Helt ok all inclusivebarer med trevlig personal.