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Hotelbeschreibung SUNRISE Royal Makadi Resort

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Sport & Fitness

Sport Wassersport Golf

Unterhaltung

Animation Animation Animation Animation

Wellness

Wellness Wellness

Ihr TUI Service

Kontaktinformationen

SUNRISE Royal Makadi Resort
Makadi Bay, P.o. Box 623,
EG84515 Makadi Bay
Hurghada Ägypten
+20 653590390
info.rmh@sunrise-resorts.com

Hotelzimmer SUNRISE Royal Makadi Resort

Lage & Umgebung

Hotelbewertungen SUNRISE Royal Makadi Resort

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Guest reviews (718 reviews)

  • 1/10

    We have been choosing TUI for many years, which is why our most recent holiday was such a huge disappointment. As loyal, long-term customers, we always believed that we could rely on TUI to provide not only quality holidays but also genuine support whenever problems arose. Unfortunately, this time our experience was the complete opposite. From the moment we arrived at the hotel, it became clear that the room allocated to us was far below the standard we expected from a holiday booked through TUI. Instead of enjoying the relaxing break we had been looking forward to, we spent the first three days of our holiday dealing with complaints, stress and uncertainty. Those three days of our holiday can never be returned. What disappointed us the most was the way the situation was handled. When we asked about changing hotels, we were informed that we would have to pay more than £1,000 to do so. As loyal customers who have repeatedly chosen TUI, we found this extremely unfair. We expected support and a reasonable solution to a problem that was not of our making—not a demand for such a significant additional payment. Our disappointment continued on the journey home. We had to pay £165 for excess baggage because, once online check-in had been completed, we were no longer able to purchase additional baggage at the lower rate. In addition, the seating on our flight was extremely cramped for a journey of more than five hours, making the return trip unnecessarily uncomfortable and adding to our overall dissatisfaction. We would like to acknowledge that the hotel staff eventually did everything they could to resolve the situation. Thanks to their professionalism and commitment, we were moved to a much better room and were finally able to enjoy the remainder of our holiday. In our opinion, it was the hotel staff who saved our holiday—not TUI. What hurts the most is that, despite being loyal customers for many years, we did not feel valued or supported. Instead of receiving the level of customer care we expected from a company with TUI’s reputation, we were left with unnecessary stress, unexpected costs and the loss of three precious days of our holiday. When asked whether we would recommend TUI to our family and friends, our answer today is no. This is not because we wish to damage your reputation, but because we cannot honestly recommend an experience that fell so far below our expectations. Despite everything, we still believe that TUI has the opportunity to restore our confidence. We sincerely hope that this survey will not simply become another statistic, but will instead be treated as an opportunity to put things right. We believe that an appropriate gesture of goodwill would be a meaningful holiday voucher or an exceptionally attractive offer for a future booking. While this would not give us back the three days of holiday we lost or erase the stress we experienced, it would demonstrate that TUI genuinely values its loyal customers and takes responsibility when expectations are not met. We truly hope that TUI will choose to rebuild our trust. If you do, we would be happy to travel with TUI again and, most importantly, we would once again be able to recommend your company with confidence. The next step is entirely in your hands.

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  • 4/10
    Recommended

    The staff as always make our holiday even though we didn’t take part in the many activities there was the animation team were second to none any one with children would love this hotel the animation team are brilliant

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  • 5/10
    Recommended

    The hotel staff are absolutely amazing! From the gardeners, pool staff, bar staff, restaurant staff and not forgetting the management team! There was not one member of staff who wasn’t always happy to help or happy just to greet you ! All in all we have found our new home and will be returning very soon ❤️

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  • 3/10
    Recommended

    Dated and tired rooms not 4 star food very average poor quality meat and ingredients we were both ill

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  • 5/10
    Recommended

    I had booked two rooms, double rooms with an extra bed in each however the room given to me and my daughter had only a king sized bed in so we had to share bed. I was not happy about this as I had paid for a room upgrade and the room certainly was not what I had paid a considerable amount of money for

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Hotelbilder SUNRISE Royal Makadi Resort