Not all inclusive as per other holidays we have been on. very limited drinks available at the pool bar. Very confusing process at the airport

We would like to provide some feedback regarding our recent stay. Unfortunately, there were several aspects of the hotel that did not meet our expectations: We were not provided with the hotel Wi-Fi details upon arrival. Very little information was given about how the restaurants operate, either at check-in or when visiting the restaurants themselves, staff were slow to serve us or replenish food and plates, especially in our breakfast restaurant. We received very little information about the hotel in general on arrival, where the toilets are located etc. An information booklet in the room or a QR code linking to hotel information would have been very helpful. The seating area around the bar is too small for the number of guests. Signage around the resort is minimal. It was often difficult to locate toilets, the pool, bar, restaurant, and navigate the pathways around the site, especially when you first arrive. There are no toilet facilities near the main swimming pool, which was very inconvenient, but on our last day we overheard the lifeguard pointing down some stairs, which we found out later that these were in fact the toilets with no signs from the pool area showing where the toilets were, we think people were urinating in the pool and there was human poo on the stairs from the pool that had dried up but never been cleared up… We do not feel this hotel meets a 4-star standard. There are numerous cracked and uneven tiles around the resort and pool area, creating both an untidy appearance and potential safety concerns (I can provide photos). The property would benefit from some refurbishment and greater attention to detail. We noticed poor paintwork and several DIY-style repairs that did not appear to have been completed to a good or safe standard. The food was disappointing and lacked quality, feeling more like school cafeteria food than what we would expect from a 4-star hotel, on the second week the food quality improved slightly. In the evenings, the children’s club dancing area was separated from the deep end of the swimming pool by only a rope, which did not seem particularly safe. There are often flies around the food, and some of the salad dishes are not kept refrigerated, in the dinner restaurant and lots of the tables were very wobbly and needed adjusting. Additionally, the safe in our room is not properly secured. It is only attached to the drawer unit, and when we arrived it was not even fixed down at all. Someone could easily have picked it up and carried it away. As a result, the safe did not feel secure or fit for purpose. Overall, we feel the hotel has potential but requires significant improvements to its facilities, maintenance, communication with guests, and overall standards in order to justify its advertised rating. On the positive side, the large pool is excellent and the lifeguard Francisco did an amazing job managing the whole area and engaging with everyone, the views from the hotel are stunning and the surrounding area's are beautiful. The bar staff gave a good service especially Patrick. We would return but not to a deluxe room as this definitely wasn’t good value for money, as in the room you are paying for the privilege of the room really, our pool towel were very thin and well used and the breakfast choose was exactly the same every day, very disappointing.

For the money spent. Wasn't value for money.

Lots of hidden extras even when All Inclusive

Accomodation was fine nice bathroom and comfy matress